- We aim to supply our wines in excellent condition however should any wine be faulty we will provide a full refund or replacement including partial or full delivery charges.
- This does not affect your statutory rights. We may require faulty bottles to be returned to us.
- In case of a faulty or out of condition wine please reseal the bottle and contact us within 24 hours of opening the wine.
- Faulty bottles and their contents should be retained until a conclusion is reached on the course of action to be taken.
- Please note that we can only offer refunds or replacements up to 6 months from moment of purchase, providing the bottles have been properly stored.
- You may cancel your order at any time until seven working days after delivery.
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To cancel your order please contact us at info@9vines.wine
- Should you decide to cancel your order after receipt of the goods, all charges (excluding carriage charges) will be refunded to your card as soon as the goods are returned to us in a merchantable condition and in the original box that you received the goods. Carriage charges for returns are the responsibility of the person returning the goods.
- Once the goods have been received and checked, all refunds will be made within 7 working days.
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In case of breakage of any bottle upon delivery, you must notify 9 Vines within 24 hours at info@9vines.wine. Upon notification you may choose to either return the broken bottles or the entire case.
- Returned goods should be sent in the original box in which you received your goods.
- Upon receipt of the broken bottles, we shall either refund your card for their value or replace them free of charge, depending on your preference.
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All returns, either due to breakage or cancellation of order, shall be arranged by a courier of 9 Vines’ choice.
- The returns and cancellations policies above listed do not affect your statutory rights.
7 Woodland Parade
Brighton BN3 6DR
Brighton BN3 6DR
© 2026 9 Vines Limited | All Rights Reserved | Company number 12508305 | VAT number 356782264
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Opening Hours
| Monday | Closed |
| Tuesday | 11:00 - 20:00 |
| Wednesday | 11:00 - 20:00 |
| Thursday | 11:00 - 21:00 |
| Friday | 11:00 - 21:00 |
| Saturday | 11:00 - 21:00 |
| Sunday | 12:00 - 19:00 |